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FAQ's Introduction Account Opening Account Activation Depository IPO Technology General What is online trading account? In online trading system, Bank of India (BOI) client gets to use Internet based browser facility (through website www.investmentz.com) to do his transaction and check status, raise query through ECRM, study available research reports and company information, etc. In case if he satisfies / accept our business terms, Internet based terminal look-a-like software – called Live eXchange, could be given to him for trade execution. Apart from Internet facility, client can also use our Call2Trade (IVRS) service for above services by calling on toll free number 1800-22-9002. Do Bank of India provides stock broking service? Is BOI a stock broker No. BOI has tied up with one of India’s leading stockbroker “Asit C Mehta Investment Interrmediates Ltd” (ACMIIL). Who can avail online trading facility with ACMIIL NRI customer of Bank of India (BOI), who has a Portfolio Investment Scheme (PIS) account alongwith bank account (NRO or NRE) and a depository account with NSDL / CDSL which is linked to BOI’s central depository server, can avail this product. PIS account is a mandatory for an NRI through which the capital market investments would be made. Client knowing & using Internet for transaction & communication, who has habit of ‘do-it-yourself’ and who adheres to all business rules & terms for online trading, could look forward to using our online trading service. In case if you are not an Internet user, then you would need to use our IVR Service for trade execution / helpdesk service. Is there is any other mode of trading except browser based trading Apart from Internet based trading service (i.e., through browser based trading system) in online trading system, we could provide an Internet based terminal look-a-like software – called Live eXchange. This software would provide streaming quotes / auto-refresh which is faster than a browser based quote refresh. Apart from Internet facility, client can also use our Call2Trade (IVRS) service for above services by calling on our number 9122 28479090 Is there are any charges for using Trading Terminal or Call2trade service? In case of NRI clients, there are no charges for using Trading Terminal or Call2trade facility. Why to have online trading account with ACMIIL? If a client’s profile and investment habit is aligned to requirements of ACMIIL, then the client would have facility to trade execution through Internet as well as take assistance of our Call2Trade service (in case when he is travelling or not using / able to use Internet). Is there any charge for opening online trading account? Yes. It is one-time documentation, stamping and franking charges of Rs. 300/- for trading accounts. In case if you also register for online IPO service through POA, then additional Rs 160/- one-time registration charge needs to be paid. You need to draw the cheque in the name of “ACMIIL A/c Investmentz.com” for these charges from your bank account which is linked / needs to be linked for your trading account. Do I need to submit any document & proof for opening of online trading account? Yes. You have to submit copy of your photo identity and address identity (like Passport, Driving license, PAN card, Bank Passbook, Utility Bills like Telephone/Electricity Bill for foreign address proof etc.), PAN card for account opening, copy of PIS letter, two passport size photograph of account holder(s), account opening cheque along with adequate bank proof. A detail list of the proof requirements is available in our account opening form called as Registration Kit. You are also required to submit your bank account statement and depository account master as attested by the BOI branch. Apart, to manage debit and credit in your bank & depository accounts, BOI requires an ‘Agreement-cum-Power of Attorney-cum-Indemnity’ in favour of BOI. What other formalities do I need to fulfill for availing this product? Where do I submit them? You need to complete the Registration Kit requirements and submit all relevant documents including the BOI’s ‘Agreement-cum-Power of Attorney-cum-Indemnity’ to your BOI branch (for forwarding to us) or to our marketing representative. What will happen to the Registration Kit and BOI’s ‘Agreement-cum-Power of Attorney-cum-Indemnity’, after my submission? Based on submission of your documents, they would be forwarded to our Mumbai head Office for further processing. Registration Kit along with other documents and cheque for account opening charges will be processed by us, for opening your trading account. ‘Agreement-cum-Power of Attorney-cum-Indemnity’ will be sent to BOI depository office for their records, and activation of your depository account for online trading purpose. How much time it takes to open the trading account with ACMIIL? In normal course of action, it would take 3 working days to open your trading account, in case if all the relevant documents are submitted in full & are complete. How can I come to know about my trading account opening details? You will get a system generated email stating your basic account opening details like client code, website user id and activation password, TPIN. You can activate your user id by logging on to our website www.investmentz.com and using the activation password provided to you. For using our IVR service – Call2Trade facility, you would need to call our number and use TPIN (Telephonic personal Identification Number which is a 6 digit number). How can I change my password? When you log in for the first time on our website with the user id and the activation password, you would be required to change that password. The password would expire every 15 days, and so you need to keep on revising it before that period. Password needs to be 8-12 digits, with at least one special character. Please check our ‘Password policy’ for more details. What more I need to check using first time login? You need to change the activation password and revise it to your own secret password, as discussed above. After this, you need to check ‘My Profile’ option and update it, important one being the hint question and your answer. This would assist you to use ‘Forgot Password’ service whenever your need to reset password on your own. What can I do incase if I forget my password? While logging in on our website, there is an option of ‘Forgot Password’. It is ask for authentication as per the setting done / configured by you. On successful completion, new password would be system generated and sent to you on your email / mobile. Is there two different user id and password for website and live eXchange? No. User id and password is same for website and live eXchange. Is it necessary to open depository account with ACMIIL? No. You are required to retain your (NSDL / CDSL) depository account with BOI as that is linked to your trading account. This depository account is used for meeting your stock pay-in and payout obligations resulting from your trades done through us. Can I link more than one Depository account with my trading account? No. Only one depository account will be linked for meeting all your stocks pay-in and payout obligations resulting from your trades done through us. What will be the depository charges for online trading? Charges for your BOI depository account will continue as per your earlier agreement / terms with BOI. Is there any requirement to give the Delivery Instruction Slip (DIS) for every sell order? No. Based on the ‘Agreement-cum-Power of Attorney-cum-Indemnity’ submitted for you to BOI, fund and / or stock obligations for your trades / positions through us would be met from your bank and / or depository account in BOI. So, you would not require give any DIS to BOI for those trades / positions. When do I have to use DIS? You would require DIS, in case you wish to transfer some stocks from your depository account (maintained with BOI) to anywhere else. Can I transfer the stocks from one depository to another depository account? Yes. You can transfer the stocks from one depository to another depository by filling the DIS with all the relevant details and submitting the same to BOI depository branch. Can I transfer stock to another depository account once I have placed Sell order? You can transfer balance stocks or free stocks (over & above the blocked quantity for online trading) to any other depository account. For example, your original free (unblocked) stock balance was 1,000 quantity of stock A and you place a Sell order for 200 in that scrip, then you will be allowed to transfer 800. Can I convert my physical stocks into depository and what are the charges for the same? Yes. You can convert your physical stocks into depository by filling a Dematerialization Request Form (DRF), attaching that stock certificate, and submitting to the BOI depository branch. After receipt of the DRF along with the stock certificates, BOI depository would check them and arrange to send it to the RTA/Company for dematerialization. Charges for this activity would be one as set by BOI. Can I convert my depository stocks into physical and what are the charges for the same? Yes. You can convert your depository stocks into physical stocks by filling a Rematerlization Request Form (RRF) and sending it to BOI depository branch for further processing. Charges for this activity would be one as set by BOI. Do you provide online IPO subscription service? We are in process of finalizing the procedure and systems for your online IPO subscription with relevant interface / integration with BOI. As soon as it is complete, we would inform you the procedure and registration mechanism. How secured is your site? It has a 128-bit encryption. Unless and until you do not share your user Id and password, and have adequate protection on your computer, it is adequately secured. What is the computer requirement for using your Internet services? Ideal computer configuration as required by an online trading client would be as follows, Windows Operations (OS) system - 2000 or higher, Processor – P4 or better RAM - 512 MB or better Internet connection – good throughput / connectivity (like the one available in broadband) Can I get to view ACMIIL’s research reports and recommendations? Yes. Our research reports and information is available on our website, which can be accessed by you with your website user id and password. You can also set email alerts for your stocks / indices on our website so that based on their trigger; you would receive email and assist you in tracking price movement on those stocks / indices. Whom do I contact in case of difficulty? In case you have any query, our electronic client relationship management module, i.e., ECRM module, will be able to assist you. In ECRM, you need to raise the query in appropriate section and the same would be attended by relevant people at our end. As and when they provide solution to your query / information, an update would be available to you in the ECRM module. In case you feel that the same has not been attended, it you may email us at nrihelpdesk@acm.co.instating your contract brief, trading client code and the matter. What is the timing of our IVR service centre? Our IVR Service is available for registered clients between 9 am - 5 pm on weekdays and 10 am - 2 pm on the Saturday. In case if there is a market holiday, our IVR Service will be available on the next working / market day.

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