NRI

FAQ's

Introduction

Account Opening

Account Activation

Depository

IPO

Technology

General

What is an online trading account?
Through the online trading system, a Bank of India (BOI) client gets to use Internet based browser facility (through website www.investmentz.com) to perform a transaction, check status, raise a query through ECRM as well as study available research reports and company information. In case the client satisfies/accepts our business terms, an Internet based terminal look-a-like software – called Live eXchange, is provided to him for trade execution. Apart from the Internet facility, the client can also use our Call2Trade (IVRS) service for the above services by calling our toll free number 1800-22-9002.
Does Bank of India provide stock broking services? Is BOI a stock broker?
No. BOI has a tie up with one of India’s leading stockbroker “Asit C Mehta Investment Interrmediates Ltd” (ACMIIL).
Who can avail of ACMIIL's online trading facility?
An NRI customer of Bank of India (BOI), who has a Portfolio Investment Scheme (PIS) account along with a bank account (NRO or NRE) and a depository account with NSDL / CDSL which is linked to BOI’s central depository server, can avail this facility. A PIS account is mandatory for an NRI, through which he would make capital market investments. A client who uses the Internet for transaction & communication purposes, who has a habit of ‘do-it-yourself’ and who adheres to all business rules & terms for online trading, could look forward to use our online trading service. In case you are not an Internet user, then you would need to use our IVR Service for trade execution/help desk services.
Is there any other mode of trading except browser based trading?
Apart from Internet based trading service (i.e., through browser based trading system), we also provide an Internet based terminal look-a-like software – called Live eXchange. This software provides streaming quotes/auto-refresh which is faster than a browser based quote refresh. Apart from the Internet facility, a client can also use our Call2Trade (IVRS) service for above services by calling our number 9122 28479090.
Are there any charges for using Trading Terminal or Call2trade service?
In case of NRI clients, there are no charges for using Trading Terminal or Call2trade facility.
Why do you need to have an online trading account with ACMIIL?
If a client’s profile and investment habit is aligned with the requirements of ACMIIL, then the client would have the facility to trade through Internet as well as take assistance of our Call2Trade service (in case when he is traveling or not using / unable to use Internet).

Are there any charges for opening an online trading account?
Yes. There is a one-time documentation, stamping and franking charges of Rs. 300/- for trading accounts. In case you also register for online IPO service through POA, then an additional amount of Rs 160/- (one-time registration charge) needs to be paid. You need to draw the cheque in the name of 'ACMIIL A/c Investmentz.com' for these charges from your bank account which is linked/needs to be linked to your trading account.
Do I need to submit any documents & proof for opening an online trading account?
Yes. You have to submit copy of your photo identity and address identity (like Passport, Driving license, PAN card, Bank Passbook, Utility Bills like Telephone/Electricity Bill for foreign address proof etc.), PAN card for account opening, copy of PIS letter, two passport size photographs of account holder(s), account opening cheque along with adequate bank proof. A detailed list of the proof requirements is available in our account opening form called a Registration Kit. You are also required to submit your bank account statement and depository account master as attested by the BOI branch. Apart from these, to manage debit and credit in your bank & depository accounts, BOI requires an ‘Agreement-cum-Power of Attorney-cum-Indemnity’ in favor of BOI.
What other formalities do I need to complete for availing this service? Where do I need to submit the documents?
You need to complete the Registration Kit requirements and submit all relevant documents including the BOI’s ‘Agreement-cum-Power of Attorney-cum-Indemnity’ to your BOI branch (for forwarding to us) or to our marketing representative.
What happens to the Registration Kit and BOI’s ‘Agreement-cum-Power of Attorney-cum-Indemnity’ , after my submission?
Once your documents are submitted, they would be forwarded to our Mumbai Head Office for further processing. Registration Kit along with other documents and cheque for account opening charges will be processed by us, for opening your trading account. ‘Agreement-cum-Power of Attorney-cum-Indemnity’ will be sent to BOI depository office for their records and activation of your depository account for online trading purpose.
How much time will it take to open a trading account with ACMIIL?
Normally, it takes 3 working days to open your trading account, if all the relevant documents are submitted in full & are complete.

How will I receive my trading account opening details?
You will get a system generated email stating your basic account opening details like client code, website user ID and activation password, TPIN. You can activate your user ID by logging on to our website www.investmentz.com and using the activation password provided to you. For using our IVR service – Call2Trade facility, you need to call our number and use the TPIN (a 6 digit Telephonic Personal Identification Number).
How can I change my password?
When you log in for the first time on our website with the user ID and the activation password, you would be required to change that password. The password would expire every 15 days, and so you need to keep updating it regularly. The password needs to be 8-12 digits, with at least one special character. Please check our ‘Password Policy’ for more details.
What else do I need to check before using my first time login?
You need to change the activation password and revise it to your own secret password, as discussed above. After this, you need to check ‘My Profile’ option and update it, important one being the hint question and your answer. This would be helpful when you need to use ‘Forgot Password’ service to reset the password on your own.
What should I do in case I forget my password?
While logging on to our website, there is an option of ‘Forgot Password’. When you click on the tab, it will ask for authentication as per the settings configured by you. After successful authentication, a new password would be system generated and sent to you on your email/mobile.
Are there two different User IDs and Passwords for the website and live eXchange?
No, user ID and password is the same for the website as well as live eXchange.

Is it necessary to open a Depository account with ACMIIL?
No. You are required to retain your (NSDL / CDSL) depository account with BOI as it is linked to your trading account. This depository account is used for meeting your stock pay-in and pay-out obligations resulting from your trades done through us.
Can I link more than one Depository account with my Trading account?
No. Only one depository account will be linked for meeting all your stocks pay-in and pay-out obligations resulting from your trades done through us.
What will be the depository charges for online trading?
Charges for your BOI depository account will continue as per your earlier agreement / terms with BOI.
Is there any requirement to give the Delivery Instruction Slip (DIS) for every sell order?
No. Based on the ‘Agreement-cum-Power of Attorney-cum-Indemnity’ submitted for you to BOI, the fund and / or stock obligations for your trades / positions through us would be met from your bank and / or depository account in BOI. So, you would not require give any DIS to BOI for those trades / positions.
When do I have to use DIS?
You would require DIS in case you wish to transfer some stocks from your depository account (maintained with BOI) to anywhere else.
Can I transfer the stocks from one depository to another depository account?
Yes. You can transfer the stocks from one depository to another depository by filling the DIS with all the relevant details and submitting the same to BOI depository branch.
Can I transfer stock to another depository account once I have placed Sell order?
You can transfer balance stocks or free stocks (over & above the blocked quantity for online trading) to any other depository account. For example, if your original free (unblocked) stock balance was 1,000 shares of scrip A and you placed a Sell order for 200 shares in that scrip, then you will be allowed to transfer 800 shares.
Can I convert my physical stocks into depository and what are the charges for the same?
Yes. You can convert your physical stocks into depository by filling a Dematerialization Request Form (DRF), attaching the specific stock certificate, and submitting it to the BOI depository branch. After receipt of the DRF along with the stock certificates, BOI depository would check them and arrange to send it to the RTA/Company for Dematerialization. Charges for this activity would be as set by BOI.
Can I convert my depository stocks into physical stocks and what are the charges for the same?
Yes. You can convert your depository stocks into physical stocks by filling a Rematerialization Request Form (RRF) and sending it to BOI depository branch for further processing. Charges for this activity would be as set by BOI.

How secured is your site?
The website has a 128-bit encryption. Unless and until you do not share your User ID and Password, and have adequate protection on your computer, the site is adequately secured.
What is the computer configuration requirement for using your Internet services?
Ideal computer configuration as required by an online trading client would be as follows:
1. Windows Operations (OS) system - 2000 or higher,
2. Processor – P4 or better
3. RAM - 512 MB or better
4. Internet connection – good throughput / connectivity (like the one available in broadband)

Can I view ACMIIL’s research reports and recommendations?
Yes. Our research reports and recommendations are available on our website, which can be accessed through your website user ID and password. You can also set email alerts for your stocks / indices on our website so that based on the triggers, you would receive emails that would assist you in tracking price movement on those stocks / indices.
Whom do I contact in case of a difficulty?
In case you have any difficulties or queries, our electronic client relationship management module, i.e., ECRM module, will be able to assist you. In ECRM, you need to raise the query in the appropriate section and the same would be attended by relevant people at our end. As and when they provide an answer / solution to your query, an update would be available to you in the ECRM module. In case you feel that the same has not been attended to, you may email us at nrihelpdesk@acm.co.in stating your contract brief, trading client code and the concerned matter.
What is the timing of our IVR service centre?
Our IVR Service is available for registered clients between 9 am - 5 pm on weekdays and 10 am - 2 pm on Saturday. In case if there is a market holiday, our IVR Service will be available on the next working / market day.

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